Support

Email zac.r22@gmail.com and you will get a reply from a real person. My Cat Panion is built and supported by one person, so please allow up to two business days. If your cat has an urgent health problem, contact your veterinarian or an emergency clinic; do not wait on an email from us.

Before you email

Including these details gets your problem solved in one reply instead of three:

• The email address on your account.
• Your device and operating system, for example iPhone 13 on iOS 17, or Pixel 7 on Android 14.
• What you expected to happen and what happened instead.
• A screenshot, if the problem is something you can see.

Common questions

I cannot log in

First check that your email is confirmed. When you create an account we send a confirmation link; until you tap it, sign-in is refused and the app tells you so. Look in your spam folder for a message from us. If the link has expired, use the password reset flow below, which also confirms your address.

I forgot my password

On the login screen choose Reset your password, enter your email, and open the link we send. The link opens the app and takes you straight to a screen where you set a new password. If the link opens a browser instead of the app, set the password there and then sign in normally.

My cats or records are missing on a new device

Your data is tied to your account, not your device. Sign in with the same email on the new device and it will sync down. If something is still missing, do not delete anything: email us first so we can look before the local copy is gone.

A scan gave me a strange answer

The AI scan tools are informational and can be wrong. They are a reading aid, not a diagnosis. Every result carries a disclaimer for that reason. If a scan result worries you, contact your veterinarian rather than acting on the app. See our Health and Veterinary Disclaimer.

I used up my scans for today

Scan tools have a daily limit per account that resets at midnight UTC. The app tells you how many hours remain when you hit the limit.

Billing, refunds, and cancelling

Subscriptions are sold and billed by Apple or Google, not by us, so we cannot see your card, issue a refund, or cancel on your behalf. Manage or cancel your subscription in your App Store or Google Play account settings. Refund requests go to Apple or Google under their policies. If you paid and the app has not unlocked, open the subscription screen and choose Restore purchase; if that does not work, email us with the store receipt.

I want my data deleted

See Delete my data for the in-app steps and the email route.

Reporting a security or privacy problem

If you believe you have found a vulnerability or a way to see another person's data, email zac.r22@gmail.com with the subject line SECURITY. Please include enough detail to reproduce it, and please do not access, modify, or share anyone else's data while investigating. Reports are welcome and will be acted on.